Privacy Policy

1. INTRODUCTION

Welcome to BusyWork.com ("Site", "Service", "Platform", "we", "us", "our"), operated by Golden Ratio, LLC, a Utah limited liability company doing business as "BusyWork.com" (the "Company"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email-based task delegation service. Unlike traditional platforms, BusyWork.com operates without requiring apps, logins, or signups—tasks are managed entirely through email workflows.

We respect your privacy and are committed to protecting your personal information. Please read this Privacy Policy carefully to understand our policies and practices regarding your information. By accessing or using our Service, you agree to this Privacy Policy and our Terms of Service. If you do not agree with our policies and practices, do not use our Service.

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our Service:

2.1 Personal Information

Personal information is data that can be used to identify or contact you individually. We may collect the following personal information:

• Contact Information: Name, email address, mailing address, phone number
• Payment Information: Credit card numbers, banking information, billing address (note: payment information is processed by our secure third-party payment processors and not stored directly by us)
• Identity Verification Information: In some cases, we may collect government-issued identification or other verification documents
• Service Location Information: Address and access information for locations where services are to be performed
• Communication Records: Records of your communications with us, including emails, customer support interactions, and phone call logs (if applicable)

2.2 Non-Personal Information

Non-personal information is data that does not permit direct association with any specific individual. We may collect the following non-personal information:

• Device Information: IP address, browser type, operating system, device information
• Usage Data: How you use our Service, including pages visited, features used, and time spent on the platform
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies as described in Section 3
• Service Preferences: Types of services requested, frequency of service, service history, and feedback on services

2.3 Information From Third Parties

We may receive information about you from third parties, including:

• Service Providers: Information from third-party service providers who perform services on our behalf
• Business Partners: Information from our business partners related to the services you have requested
• Public Databases: Information from publicly available sources

3. HOW WE COLLECT INFORMATION

3.1 Direct Collection

We collect information directly from you when you:

• Email us task requests (no traditional account creation or registration required)
• Request services through our email-based platform
• Complete forms or surveys
• Communicate with us via email or other means
• Provide feedback on services
• Make payments for services

3.2 Automated Collection

We use automated technologies to collect information, including:

3.2.1 Cookies and Similar Technologies

Cookies are small data files stored on your device that help us improve our Service and your experience. We use the following types of cookies:

• Essential Cookies: Required for the operation of our Service
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Service
• Functionality Cookies: Enable us to enhance your experience
• Targeting Cookies: Record your visit to our Service, the pages you have visited, and the links you have followed

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

3.2.2 Web Beacons

Web beacons (also known as clear gifs, pixel tags, and single-pixel gifs) are small electronic files contained on pages of our Service that permit us to count users who have visited those pages and for other related statistics.

3.2.3 Analytics

We use third-party analytics services, such as Google Analytics, to help us understand how users engage with our Service. These services may use cookies and similar technologies to collect information about your use of the Service and other websites.

4. HOW WE USE YOUR INFORMATION

We use the information we collect about you for various purposes, collecting only what’s necessary to provide and improve our Services, including:

4.1 Providing Our Services

• Processing and fulfilling your service requests (using AI tools like Claude or ChatGPT, subject to their privacy policies)
• Providing customer support via email
• Facilitating payments and transactions
• Connecting you with appropriate service providers
• Scheduling, monitoring, and managing service tasks
• Communicating with you about service status, updates, and changes

4.2 Improving Our Services

• Developing new features, products, and services
• Monitoring and analyzing trends, usage, and activities in connection with our Service
• Improving the functionality and user experience of our platform
• Conducting research and analysis to better understand our customers
• Testing and developing new features and functionality

4.3 Communications

• Sending you technical notices, updates, security alerts, and administrative messages
• Providing news, special offers, and general information about other services and events (opt out via unsubscribe links or Section 13)
• Responding to your comments, questions, and requests
• Contacting you about your services

4.4 Marketing and Advertising

• Delivering targeted marketing and promotional communications based on your preferences
• Measuring the effectiveness of our marketing campaigns
• Displaying relevant advertisements on our Service and third-party websites
• Creating custom audiences for advertising purposes

4.5 Legal and Security Purposes

• Protecting our rights, property, and safety, and that of our users and the public
• Detecting, preventing, and addressing fraud, unauthorized access, and other illegal activities
• Complying with legal obligations, such as responding to court orders and legal processes
• Enforcing our Terms of Service and other agreements

5. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment processors who process transactions (data not stored by us)
• Cloud service providers who host our data
• Analytics providers who help us understand how our Service is used
• Marketing and advertising partners who help us promote our Service
• Customer service providers who assist with user support
• Professional service providers, such as accountants, lawyers, and consultants

5.2 Service Execution Partners

To fulfill your service requests, we may share necessary information with:

• Third-party service providers who perform the requested services
• Contractors and technicians who carry out the work
• Suppliers and vendors who provide materials or equipment
• Relevant project managers and coordinators

5.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

5.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

• Enforce our Terms of Service and other agreements
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public

5.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. DATA SECURITY

We implement appropriate technical and organizational security measures designed to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of sensitive data in transit and at rest (e.g., via Supabase for credentials)
• Secure authentication procedures
• Regular security assessments and penetration testing
• Access controls and logging mechanisms
• Employee training on data security and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we retain service request data for 1 year post-completion unless legally required otherwise. When we no longer need your information, we will securely delete or anonymize it.

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information, which may include:

8.1 Access and Portability

You may request access to your personal information that we hold and, in some cases, request that we provide it in a portable format.

8.2 Correction

You may request that we correct inaccurate or incomplete personal information that we hold about you.

8.3 Deletion

You may request that we delete your personal information in certain circumstances, subject to certain exceptions.

8.4 Restriction and Objection

You may request that we restrict our processing of your personal information or object to our processing in certain circumstances.

8.5 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

8.6 Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

8.7 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in Section 13. We may need to verify your identity before responding to your request. We will respond within the timeframe required by applicable law.

9. CALIFORNIA AND UTAH PRIVACY RIGHTS

9.1 California Consumer Privacy Act (CCPA) and Utah Consumer Privacy Act (UCPA)

If you are a California or Utah resident, you have rights under the CCPA and UCPA to:

• Know what personal information we collect and disclose about you
• Request deletion of your personal information
• Opt-out of the sale of your personal information (we do not sell your data)
• Not be discriminated against for exercising these rights

9.2 California Shine the Light Law

California’s "Shine the Light" law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for direct marketing purposes in the preceding calendar year and the categories of personal information disclosed to those parties.

9.3 Exercising California and Utah Privacy Rights

To exercise your rights under California or Utah law, please contact us using the information provided in Section 13. We will verify your request using information such as your email address. Government identification may be required.

10. CHILDREN'S PRIVACY

Our Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will promptly take steps to delete such information. If you believe we might have any information from or about a child under 18, please contact us using the information provided in Section 13.

11. INTERNATIONAL DATA TRANSFERS

Our Service is hosted in the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. The data protection and other laws of the United States might not be as comprehensive as those in your country.

By using our Service, you consent to your information being transferred to and processed in the United States. Where required by applicable law, we implement appropriate safeguards for cross-border transfers of personal information, such as standard contractual clauses.

12. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. For material changes, we will provide more prominent notice, which may include email notifications to the email address you provided.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Golden Ratio, LLC

d/b/a BusyWork.com

3556 S 5600 W, Suite #1-1038

Salt Lake City, UT 84120

Email: tasks@mail.busywork.com

14. ADDITIONAL TERMS FOR SPECIFIC SERVICES

14.1 Home Services

For home services, additional data collection may include:

• Property information (square footage, age, construction details)
• Photos or videos of service areas
• Information about existing systems or structures
• Access codes or security information for property entry

14.2 Digital Services

For web design, IT services, and other digital services, we may collect:

• Website credentials and access information
• Server and hosting information
• Domain registration details
• Design preferences and assets
• Content for websites or applications

14.3 Project Management Services

For project management services, we may collect:

• Project timelines and milestones
• Communication with vendors and contractors
• Budget and expense information
• Project documentation and specifications

By using BusyWork.com, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.