Question 1

How do I get started with BusyWork?

Accepted Answer

Getting started is simple: 1) Sign up with your email to get your dedicated BusyWork address (e.g., tasks@yourcompany.busywork.com). 2) Forward any permit, renewal, or compliance task to that address with brief instructions. 3) We handle it from there and send you confirmation when complete. No software to install, no portals to learn.

Question 2

What types of tasks can I forward to BusyWork?

Accepted Answer

We handle a wide range of administrative and compliance tasks including: business license renewals, permit applications (STR, building, health, fire), COI requests and tracking, government portal submissions, vendor registration, professional license renewals, compliance form filling, insurance certificate management, and follow-ups with agencies. If it involves paperwork, deadlines, or government portals, we can likely help.

Question 3

Do I need to install any software or apps?

Accepted Answer

No. BusyWork works entirely through email. You forward tasks to your dedicated email address, and we send confirmations and documents back to your inbox. There's no software to install, no apps to download, and no new systems to learn.

Question 4

How quickly can I start using the service?

Accepted Answer

You can start immediately after signing up. Once you receive your dedicated email address, you can forward your first task right away. Most new accounts are set up within 24 hours of signup.

Question 5

How much does BusyWork cost?

Accepted Answer

BusyWork uses a pay-as-you-go model with $0/month base fee. You only pay for tasks completed. Simple tasks like form filling typically range from $5-15, while complex multi-step tasks like permit applications may be $50-150. We always provide a quote before starting larger projects, so there are no surprises.

Question 6

Are there any monthly fees or subscriptions?

Accepted Answer

No monthly fees. We operate like a utility — you only pay for what you use. Slow month? Your bill is lower. Busy month? We have capacity. This model ensures your costs track your actual workload, not a fixed commitment.

Question 7

How do I get charged for tasks?

Accepted Answer

At the end of each month, you receive a detailed statement showing all completed tasks with individual costs. Payment is processed automatically via the card on file. You can also request quotes upfront for larger projects before we begin work.

Question 8

What if a task costs more than expected?

Accepted Answer

For any task that exceeds our standard pricing, we send you a quote before starting. You approve the quote, and only then do we proceed. You're always in control, and nothing happens without your explicit approval.

Question 9

Do you offer refunds?

Accepted Answer

If we fail to complete a task correctly or miss a deadline due to our error, we refund the task cost in full. We also cover any late fees or penalties that result from our mistakes (though in 3+ years, we've never missed a deadline).

Question 10

How do you handle my login credentials?

Accepted Answer

Your credentials are stored in an encrypted vault using 256-bit AES encryption — the same standard used by banks. Passwords are never sent via email. We use secure credential sharing tools, and access is strictly limited to the team members working on your tasks.

Question 11

Is my data secure?

Accepted Answer

Yes. We maintain SOC 2 Type II compliance, use end-to-end encryption for all data transmission, and follow strict data handling protocols. Your documents and information are never shared with third parties and are deleted upon request.

Question 12

Who has access to my accounts and documents?

Accepted Answer

Only verified BusyWork team members assigned to your tasks have access. We maintain detailed audit logs of all account access, and you can request these logs at any time. We never outsource work to third parties without your explicit consent.

Question 13

Can I revoke access to my credentials at any time?

Accepted Answer

Absolutely. You can update or revoke credentials at any time through our secure portal or by emailing support. We recommend updating passwords periodically as a security best practice.

Question 14

What happens after I forward a task?

Accepted Answer

Within minutes, you receive a confirmation that we've received your task. We extract all relevant information, log any deadlines, and begin processing. For complex tasks, we may reach out with clarifying questions. You receive updates at key milestones and a final confirmation with all documents when complete.

Question 15

How do you ensure nothing gets missed?

Accepted Answer

We use a triple-redundancy system: 1) Automated deadline tracking with alerts at 30, 14, and 7 days out. 2) Human verification at every step — no task is submitted without a person reviewing it. 3) Backup systems that cross-check all deadlines. In 3+ years, we've maintained a 99.8% on-time completion rate.

Question 16

Do humans or AI handle my tasks?

Accepted Answer

Both, working together. AI helps extract information, pre-fill forms, and track deadlines. But every task is verified and submitted by a trained human team member. We believe in 'human-in-the-loop' — AI assists, humans verify and execute.

Question 17

How do you handle tasks that require phone calls?

Accepted Answer

Many government agencies and vendors require phone calls. Our team makes calls on your behalf, waits on hold, navigates phone trees, and follows up until we get resolution. We document all calls and provide summaries of what was discussed and any next steps.

Question 18

What if you need additional information from me?

Accepted Answer

We reach out via email with specific questions. We try to batch questions together to minimize back-and-forth. For urgent deadlines, we may also call or text if you've provided a phone number.

Question 19

How do you track deadlines?

Accepted Answer

Every deadline is logged in our system with automatic alerts at 30, 14, and 7 days before expiration. We also set up recurring reminders for annual renewals so you never have to remember when something is due again.

Question 20

What if I have an urgent deadline?

Accepted Answer

We prioritize urgent tasks. Let us know the deadline when you forward the task, and we'll expedite processing. For truly urgent situations (24-48 hours), we may charge a rush fee, but we'll always quote this upfront.

Question 21

Do you handle recurring renewals automatically?

Accepted Answer

Yes. When we complete a renewal, we automatically schedule the next one. You'll receive a reminder 30 days before the next deadline, and we'll handle it unless you tell us otherwise. No more tracking spreadsheets or calendar reminders.

Question 22

What's your on-time completion rate?

Accepted Answer

99.8% of tasks are completed before their deadline. The 0.2% that aren't are typically due to external factors (agency delays, missing client information). We've never missed a deadline due to our own error.

Question 23

What industries do you serve?

Accepted Answer

We serve any business that deals with permits, licenses, and compliance. Our most common clients include: property managers, general contractors, insurance agencies, restaurants and food service, healthcare practices, professional services (lawyers, accountants), and small business owners across all industries.

Question 24

Can you handle tasks in any state?

Accepted Answer

Yes. We handle tasks across all 50 US states. We're familiar with state-specific requirements and portals for business licenses, professional licenses, and various permits. We also handle federal filings and registrations.

Question 25

Do you work with property managers?

Accepted Answer

Property management is one of our largest verticals. We handle STR permits, business licenses, fire inspections, health permits, COI tracking, vendor management, and more. Many property managers forward us tasks for dozens of properties.

Question 26

Can you help with contractor licenses?

Accepted Answer

Absolutely. We handle CSLB renewals in California, and equivalent contractor licensing in other states. This includes gathering required documents, filling out applications, coordinating bond and insurance certificates, and submitting to the licensing board.

Question 27

How do I contact support?

Accepted Answer

You can reach us by: 1) Replying to any email from BusyWork, 2) Emailing busyworkhq [AT] gmail.com, or 3) Calling our support line during business hours. We typically respond to emails within 2 hours during business days.

Question 28

What are your business hours?

Accepted Answer

Our team operates Monday-Friday, 8am-6pm Pacific Time. However, our systems monitor deadlines 24/7, and urgent matters are escalated to on-call staff. We also process tasks on weekends when deadlines require it.

Question 29

Can I get status updates on my tasks?

Accepted Answer

Yes. You receive automatic updates at key milestones. You can also reply to any task email to ask for a status update, and we'll respond within a few hours. For clients with many active tasks, we can set up weekly summary reports.

Question 30

What if I'm not satisfied with the service?

Accepted Answer

Your satisfaction is guaranteed. If you're not happy with how a task was handled, let us know and we'll make it right — whether that means re-doing the work, issuing a refund, or finding another solution. We have a 98% customer satisfaction rate.

Frequently Asked Questions

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Deadlines & Tracking

Industries & Use Cases

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